Membership LAC+

Conditions of use

• Here are some simple rules to make the best use of your LAC+ membership.
• Membership is personal
• LAC+ is designed for individual use (or for couples, if you have chosen the DUO formula). It is not transferable.
• Our staff can carry out spot checks to ensure that it is used correctly.
• Always reserve your place
• Membership does not guarantee automatic access to shows: you always need a reservation.
• You can make it online from your account, by phone or directly at the ticket office. Places are limited and subject to availability.
• If a show has more than one performance, you can only book one. With the DUO formula, you are entitled to two seats.
• Your place is important: remember to cancel if you cannot come
• If you have booked but know that you will not be able to attend, we ask you to cancel your place as soon as possible.
• You can do this easily from your personal account or by contacting the ticket office. This way someone else will be able to take advantage of it.

It happens to everyone that something unexpected happens. But if a reservation is not cancelled, the seat remains empty and unused, even when the show is sold out.

For this reason:

• after two absences without cancellation you will receive a notice
• on the third, a penalty equal to the discounted ticket price (20%) may be applied

You will always be informed by e-mail before any charge.

Discounts for shows not included

All other shows organised by the LAC, which are not included in the membership, can be purchased at a discount:

• 20% for all members
• 40% for those under 25 with LAC+ Young

The discount applies to the full price and cannot be combined with other reductions.

Purchase and activation

Online purchase

• LAC+ and LAC+ DUO
• After your purchase you will receive an order confirmation by e-mail. Within two working days we will send you the activation of your account. From then on, you can start reserving included seats and purchasing tickets with the dedicated discount.
• LAC+ Young
• After your purchase you will receive a link to activate your membership. You will be asked to fill in a short form and upload an identity document for age verification. The file will be deleted immediately after verification. Activation will take place within two working days.
• Activate your membership
• Gift option
• If you choose to give a membership as a gift, you will receive a gift confirmation to print or send. The recipient can activate it by scanning the included QR code.
• Gift membership activation

Purchase at the ticket office

You can also purchase LAC+ directly at the ticket office. The staff will be on hand to help you. Activation is immediate: you can start booking and using the benefits right away. The ‘gift’ formula is also available at the ticket office.

Renewal

Membership is valid for one year from the date of activation. To continue to benefit from the advantages, you must renew it before the expiry date.

Example: if you activate your membership on 15 November 2024, it will be valid until 15 November 2025. To attend shows after that date (e.g. December 2025), you will need to renew.

We will notify you by e-mail one month before the expiry date. Renewal can be done online or at the box office. After payment, your membership will be extended by one year from the expiry date.

Need help?

Write to us at membership@laclugano.ch.
We are happy to help!